Illustrative Agenda
Not final - subject to change

Day Three, Tuesday, March 14, 2017
7:30 a.m. - 3:30 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

7:30 a.m. - 8:30 a.m.

Elite Hall

Breakfast And Networking In The Exhibit Hall

Exhibit Hall Sponsored by: Westfield

8:45 a.m. - 9:00 a.m.

Empire A/B

Opening Remarks
9:00 a.m. - 10:00 a.m.

Session 5
Empire A/B

Keynote Address

Airport concessions are all about brands. Whether it is a multinational brand with broad consumer recognition, a local brand that conveys a sense of place or a proprietary brand that speaks quality to the customer, every brand plays a role in contributing to the overall passenger experience. Sasha Strauss advises organizations on how to tell their unique stories through branding. Hear this marketing guru's advise on connecting with and creating brand loyalists.

Keynote Speaker: Sasha Strauss, founder and managing director, Innovation Protocol

10:00 a.m. - 11:00 a.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corporation
Exhibit Hall Sponsored by: Westfield

11:00 a.m. - 12:00 p.m.

Session 6
Empire A/B

Hot Food And Beverage Trends

The food penchants of North American travelers are constantly changing, and one can never be sure if that which is popular today will continue to resonate in five or 10 years time. Add to that the unique culinary demands of travelers from abroad, and you have a mix of desires that can be difficult to manage. Experts in this session will identify the latest food trends - what's hot, what's coming into fashion and what's on it's way out, helping both concessionaires and airports find the best recipe for success.

Moderator: Carmen Donnelly, director of concessions development, Edmonton International

Speakers: Suzy Badaracco, president, Culinary Tides; Elizabeth Moskow, culinary director, Sterling-Rice Group; Jeremy Julian, chief operating officer at Custom Business Solutions and contributor to its blog, Restaurant Technology Guys

12:00 p.m. - 1:30 p.m.

Elite Hall

Lunch In The Exhibit Hall

Lunch Sponsored by: Concessions International LLC
Exhibit Hall Sponsored by: Westfield

1:30 p.m. - 2:30 p.m.

Session 7
Empire A/B

Making Retail Relevant In A Fast-Changing Environment

Traditional brick-and-mortar retail has undergone a sea change over the past 10 years due to a shift in shopping preferences and the expansion of online purchasing. Airport retailers, especially operators of in-line stores, are feeling some of the same pressures. Find out how traditional retailers can up their game to ensure competitiveness, and how they can evolve their businesses to take advantage of changing shopping paradigms.

Moderator: Paula Kucharz, terminal concessions program manager for the business and properties division, Phoenix Sky Harbor International

Speakers: Lewis Allen, director of environments, Portland Design; Neil Saunders, managing director of retail, Global Data; Darin Held, co-founder, Bloommiami

2:30 p.m. - 3:30 p.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo
Exhibit Hall Sponsored by: Westfield

3:30 p.m. - 4:30 p.m.

Session 8
Empire A/B

The Evolving Landscape Of Concessions Programs

LaGuardia, Denver International, Midway and Los Angeles International are all among the airports that have entered public-private partnerships to bring new expertise and financial resources to their airports. Those projects and the consolidation among concessions players create both opportunities and barriers for those looking to add to their portfolios. This session will examine the pros and cons of this new approach to airport RFPs and look at how it will impact the concessions industry in years ahead.

Moderator: Paul Brown, principal, Paul Brown Consulting Inc.

Speakers: Patrick Murray, executive vice president of business development, SSP America; Ismael "Izzy" Bonilla, director, General Mitchell International; Manuel Gutierrez Sola, chief commercial officer, Asur/Aerostar Airport Holdings LLC

4:30 p.m. - 6:00 p.m.

Elite Hall

Exhibit Hall Happy Hour

Sponsored by: Areas USA
Exhibit Hall Sponsored by: Westfield

7:00 p.m.

Private Event

Speakers' Dinner (Invitation Only)

Unlike any other event on the agenda, the exclusive invitation-only ARN Speakers' Dinner serves as one of the premier gatherings of airport industry leaders in an intimate, enjoyable environment.

Sponsored by: SSP America


The ARN Conference & Exhibition will feature four days of comprehensive, informative and interactive sessions. Attendees will also hear from chefs, consultants and myriad others with valuable information on the future of the airport industry.


As the largest gathering of airport decision makers and concession executives in the industry, ARN provides the platform to conduct meetings, discover new brands and ideas, and apply your new knowledge to advance your company.


ARN provides creative and specific networking opportunities. The 40,000-square-foot exhibit hall will showcase dynamic concession and service companies, and provide the perfect setting to connect and discuss many unique industry opportunities.