2017 ARN Agenda

Illustrative Agenda - Not Final - Subject To Change
Day One, Sunday, March 12, 2017
11:30 a.m. - 2:00 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

1:00 p.m. - 4:30 p.m.

Hyatt Hotel Lobby

Airport Tour

Get a firsthand look at the new terminal currently under construction at Louis Armstrong New Orleans International and hear the latest on the airport's concessions plans.

Buses depart promptly at 1:00 p.m. Please arrive by 12:45 p.m.

Sponsored by: Louis Armstrong New Orleans International Airport


Day Two, Monday, March 13, 2017
8:00 a.m. - 3:30 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

8:00 a.m. - 9:00 a.m.

Empire Foyer

Breakfast And Networking

Sponsored by: The Grove Inc.

9:30 a.m. - 10:30 a.m.

Session 1A
(Concurrent Session)
Empire C

Is Your Brand A Good Fit For Airports?

The prospect of operating in an airport is exciting. After all, it's a unique and fast-paced retail and restaurant environment, with a largely captive audience that is willing to spend. But not all brands make sense in airports. Hear from long-standing players on what works, what doesn't and why.

Moderator: Neil Maxfield, senior vice president of concessions, Denver International

Speakers: Bill Casey, senior vice president for food and beverage, Paradies Lagardère; Lorraine Brennan O'Neil, co-founder, 3 Face Consulting LLC; Walt Froman, senior manager, concessions communications and operations, aviation business and properties, Port of Portland

9:30 a.m. - 10:30 a.m.

Session 1B
(Concurrent Session)
Empire A/B

Finding Financing

Operating food and beverage or retail concessions in airports is not for the shallow-pocketed. Start-up and operating costs are high and getting higher, and identifying lenders who understand the unique business model of airports can be challenging, to say the least. This session will examine the range of funding options for small businesses and Airport Concessions Disadvantaged Business Enterprises. We'll also hear from successful ACDBE players about their financial strategies for success.

Moderator: Diane Gillam, properties and senior DBE manager, Birmingham Airport Authority

Speakers: Bill Swift, president, Business Traveler Services Inc.; Kyle Detwiler, partner and co-founder, Silver Swan Capital; Corliss Stone-Littles, managing member, Corliss Stone-Littles LLC

10:30 a.m. - 11:00 a.m.

Empire Foyer

Refreshment and Networking Break
11:00 a.m. - 12:00 p.m.

Session 2A
(Concurrent Session)
Empire C

Winning Your Way Into An Airport

Do you find the prospect of bidding on airport opportunities daunting? This session will delve into the nuts and bolts of how airport Requests for Proposals work, best practices for responding, partnership opportunities and other information that can help pave the way to an airport contract.

Moderator: James Schone, director of aviation business development, Seattle-Tacoma International

Speakers: Anwar Daniels, president and COO, CMS Hospitality; Nicholas Buford, managing partner and COO, Crews; Tonja Pastorelle, president, Pastorelle Marketing Group

11:00 a.m. - 12:00 p.m.

Session 2B
(Concurrent Session)
Empire A/B

Joint Venturing, Subcontracting Or Going It Alone - Finding Your Best Options For Accessing Airports

Consolidation in the concessions industry and RFPs calling for single operators create new challenges for small and disadvantaged businesses attempting to enter airports. But those same factors also create new opportunities and partnership possibilities. This session will summarize the new concessions landscape and discuss the different strategies your company might consider as they attempt to win space.

Moderator: Eric Friedman, concessions coordinator for Louis Armstrong New Orleans International

Speakers: Ingrid Hairston, director of business development, Raleigh-Durham International; Kimberly Griffin, CEO, DBE Consulting LLC; Courtney Thornton, vice president of partner relations and business diversity, Hudson Group

12:00 p.m. - 2:00 p.m.

Empire D

Property Managers' Luncheon (Airports Only)

This closed-door meeting allows airport colleagues the opportunity to candidly discuss issues that face the concessions industry. No concessionaires or press admitted.

Sponsored by: Pacific Gateway Concessions

12:00 p.m. - 2:00 p.m. Open Lunch
2:00 p.m. - 3:00 p.m.

Session 3
Empire A/B

Airport Opportunities

Opportunities abound as airports continually upgrade and expand to accommodate a growing number of domestic and international travelers. With planning underway years before contracts are awarded, it is crucial for concessionaires to stay in the loop on new developments. In this session, airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.

Participants: General Mitchell International; Indianapolis International; Minneapolis-St. Paul International; Oakland International; Ottawa International; Salt Lake City International; San Francisco International;

3:00 p.m. - 3:30 p.m.

Empire Foyer

Refreshment And Networking Break
3:30 p.m. - 5:00 p.m.

Session 4
Empire A/B

Business Pitch Showcase

Witness a handpicked group of participants present their concept before a panel of industry professionals for an assessment of their company's viability in the airport environment.

Moderator: Ramon Lo, publisher, Airport Revenue News

Panelists: Suzanne Merrell, senior manager of food and beverage programs, Toronto Pearson International; Elizabeth Grzechowiak, assistant director of concessions and business development, Minneapolis-St. Paul International; Kathleen Schafer, director of business development, Mission Yogurt Inc.; Bill Casey, senior vice president for food and beverage, Paradies Lagardère; Vito Buscemi, vice president of brands and concepts, Delaware North

Sponsored by: Mission Yogurt

6:00 p.m. - 7:00 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags And Digital Signage Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

6:30 p.m. - 9:30 p.m.

Elite Hall

Opening Night Reception In Exhibit Hall

Reception In Foyer 6:30 p.m.
Exhibit Hall Opening/Ribbon Cutting Ceremony 7:00 p.m.

Sponsored by: HMSHost Corp.
Exhibit Hall Sponsored by: Westfield


Day Three, Tuesday, March 14, 2017
7:30 a.m. - 3:30 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

7:30 a.m. - 8:30 a.m.

Elite Hall

Breakfast And Networking In The Exhibit Hall

Exhibit Hall Sponsored by: Westfield

8:45 a.m. - 9:00 a.m.

Empire A/B

Opening Remarks
9:00 a.m. - 10:00 a.m.

Session 5
Empire A/B

Keynote Address

Airport concessions are all about brands. Whether it is a multinational brand with broad consumer recognition, a local brand that conveys a sense of place or a proprietary brand that speaks quality to the customer, every brand plays a role in contributing to the overall passenger experience. Sasha Strauss advises organizations on how to tell their unique stories through branding. Hear this marketing guru's advise on connecting with and creating brand loyalists.

Keynote Speaker: Sasha Strauss, founder and managing director, Innovation Protocol

10:00 a.m. - 11:00 a.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corporation
Exhibit Hall Sponsored by: Westfield

11:00 a.m. - 12:00 p.m.

Session 6
Empire A/B

Hot Food And Beverage Trends

The food penchants of North American travelers are constantly changing, and one can never be sure if that which is popular today will continue to resonate in five or 10 years time. Add to that the unique culinary demands of travelers from abroad, and you have a mix of desires that can be difficult to manage. Experts in this session will identify the latest food trends - what's hot, what's coming into fashion and what's on it's way out, helping both concessionaires and airports find the best recipe for success.

Moderator: Carmen Donnelly, director of concessions development, Edmonton International

Speakers: Suzy Badaracco, president, Culinary Tides; Elizabeth Moskow, culinary director, Sterling-Rice Group; Jeremy Julian, chief operating officer at Custom Business Solutions and contributor to its blog, Restaurant Technology Guys

12:00 p.m. - 1:30 p.m.

Elite Hall

Lunch In The Exhibit Hall

Lunch Sponsored by: Concessions International LLC
Exhibit Hall Sponsored by: Westfield

1:30 p.m. - 2:30 p.m.

Session 7
Empire A/B

Making Retail Relevant In A Fast-Changing Environment

Traditional brick-and-mortar retail has undergone a sea change over the past 10 years due to a shift in shopping preferences and the expansion of online purchasing. Airport retailers, especially operators of in-line stores, are feeling some of the same pressures. Find out how traditional retailers can up their game to ensure competitiveness, and how they can evolve their businesses to take advantage of changing shopping paradigms.

Moderator: Paula Kucharz, terminal concessions program manager for the business and properties division, Phoenix Sky Harbor International

Speakers: Lewis Allen, director of environments, Portland Design; Neil Saunders, managing director of retail, Global Data; Darin Held, co-founder, Bloommiami

2:30 p.m. - 3:30 p.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo
Exhibit Hall Sponsored by: Westfield

3:30 p.m. - 4:30 p.m.

Session 8
Empire A/B

The Evolving Landscape Of Concessions Programs

LaGuardia, Denver International, Midway and Los Angeles International are all among the airports that have entered public-private partnerships to bring new expertise and financial resources to their airports. Those projects and the consolidation among concessions players create both opportunities and barriers for those looking to add to their portfolios. This session will examine the pros and cons of this new approach to airport RFPs and look at how it will impact the concessions industry in years ahead.

Moderator: Paul Brown, principal, Paul Brown Consulting Inc.

Speakers: Patrick Murray, executive vice president of business development, SSP America; Ismael "Izzy" Bonilla, director, General Mitchell International; Manuel Gutierrez Sola, chief commercial officer, Asur/Aerostar Airport Holdings LLC

4:30 p.m. - 6:00 p.m.

Elite Hall

Exhibit Hall Happy Hour

Sponsored by: Areas USA
Exhibit Hall Sponsored by: Westfield

7:00 p.m.

Private Event

Speakers' Dinner (Invitation Only)

Unlike any other event on the agenda, the exclusive invitation-only ARN Speakers' Dinner serves as one of the premier gatherings of airport industry leaders in an intimate, enjoyable environment.

Sponsored by: SSP America


Day Four, Wednesday, March 15, 2017
8:00 a.m. - 12 p.m.

Outside Elite Hall

Registration Desks Open

Registration Desk And Lanyards/Badge Holders Sponsored by: Delaware North
Attendee Book Sponsored by: NewsLink Group
Registration Bags Sponsored by: Hudson Group
Key Cards And Pocket Agenda Sponsored by: Paradies Lagardère

8:00 a.m. - 9:00 a.m.

Elite Hall

Breakfast And Networking In The Exhibit Hall

Exhibit Hall Sponsored by: Westfield

9:00 a.m. - 10:15 a.m.

Session 9
Empire A/B

ARN's Airport Directors Panel

From the reauthorization battle on Capitol Hill to the fight to attract and retain air service, airport directors have myriad concerns keeping them busy every day. Several of the industry's most respected leaders will again join ARN to discuss the challenges they face and strategies for addressing those issues.

Moderator: Kevin Burke, president and CEO, Airports Council International-North America

Speakers: Carl Newman, CEO, Jackson Municipal Airport Authority; Christina Cassotis, CEO, Allegheny County Airport Authority; Ivar Satero, director, San Francisco International

10:15 a.m. - 11:15 a.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: Sugar Foods Corporation
Exhibit Hall Sponsored by: Westfield

11:15 a.m. - 12:00 p.m.

Session 10
Empire A/B

Up For Debate

Pros and cons. For or against. Modeled after ESPN's Pardon the Interruption, this new session tackles some of the industry's stickiest issues. The rapid-fire debate style pits two industry professionals against each other, giving them just a few minutes to make their cases. Listen to participants share their viewpoints on divisive industry topics in what is sure to produce a lively debate.

12:00 p.m. - 1:00 p.m.

Elite Hall

Refreshment And Networking Break In The Exhibit Hall

Sponsored by: PepsiCo
Exhibit Hall Sponsored by: Westfield

1:00 p.m. - 2:00 p.m.

Elite Hall

Lunch In The Exhibit Hall

Lunch Sponsored by: LaTrelle's Management Corp.
Exhibit Hall Sponsored by: Westfield

2:00 p.m. Exhibit Hall Closing
2:30 p.m. - 3:30 p.m.

Session 11A
Empire C/D

Schmooze Time For Airports And Concessionaires Session 1

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored by: MAG USA

3:30 p.m. - 3:45 p.m.

Empire Foyer

Refreshment And Networking Break
3:45 p.m. - 4:30 p.m.

Session 11B
Empire C/D

Schmooze Time For Airports And Concessionaires Session 2

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored by: MAG USA

6:00 p.m. - 9:30 p.m.

Empire A/B

ARN Awards Gala

The closing event to the ARN 2017 Revenue Conference & Exhibition is a formal dinner and awards presentation celebrating excellence in the airport concession industry.

Cocktail Reception: 6:00 p.m. - 7:00 p.m.
Dinner & Awards Program: 7:00 p.m.

 

Cocktail Reception Sponsored by: Crews
Awards Video Sponsored by: Clear Channel Airports