ARN Awards

Definitions:

Restaurateur – a firm who creates, develops and interprets food and beverage locations in airports

Retailer – a firm who creates, develops and interprets retail environments in airports

National Brand – refers to any food concept with ten or more units outside the airport environment that are either franchised or are corporately owned

Best New Food or Retail Concept – to qualify, the concept must be the first of its kind in any airport, not just the first. Example: The first McDonald's in SEA cannot qualify because there have been other McDonald's units in airports prior

Categories:

Airport Restaurant Bar of the Year

A bar that incorporates equal parts knowledgeable staff, expansive drink menu and unique atmosphere. Though there is a food offering, this is known more for its bar component.

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Best Airport Restaurant Design

This restaurant features eye-catching design through the use of various creative elements, unique materials and decorative pieces in its exteriors and interiors.

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Best Retail Store Design

This store features stunning design through the use of various decorative elements and creative merchandising paired with a striking store front.

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Best Chef-Driven, Local or Regional Restaurant

A restaurant with a menu inspired by a notable chef and/or the tastes and cuisines of a region.

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Best Local or Regional Retail Store

A retail concept that expertly combines a product line predominantly featuring local items, crafts and souvenirs with a store designed to replicate the look and feel of the region.

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Best New Food & Beverage Concept

A brand new restaurant concept that is the first of its kind in any airport. The concept can be a proprietary or national brand and must have opened within the last 18 months, between October 15, 2017 and April 1, 2016.

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Best New Specialty Retail Concept

A new retail concept that is the first for the brand or concept in any airport. The concept can be proprietary or nationally branded and must have opened within the last 18 months, between October 15, 2017 and April 1, 2016.

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Best Food Brand Restaurateur

A restaurateur who is successful in interpreting a national brand, without having to sacrifice quality or compromise and limit the menu, to where patrons are unable to distinguish the experience in the terminal from the street locations. [Note: Please identify the restaurateur and the brand it represents]

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Best Retail Brand Operator

An operator who is consistently successful in creating branded retail units that take a notable brand and reinterpret that into a store, whether it be specialty or travel convenience. [Note: Please identify the retailer and the brand it represents]

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Best Overall Food & Beverage Restaurateur

A restaurateur who excels in every phase of operations, marketing, customer service, creativity and food quality.

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Best Overall Retailer

This retailer excels in every phase of operations, customer service, merchandising, and marketing.

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Best Travel Convenience Operator

Retailer who has shown excellence in the marketing, merchandising, and product knowledge of travel convenience items such as beverages, periodicals, snacks, electronics and souvenirs, often, but not exclusively, paired with a national brand or a regional theme.

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Restaurateur with the Highest Regard For Customer Service

Restaurateur, whose emphasis on and passion for premier customer service, is exemplified through all aspects of a restaurant from the wait staff to the bar staff, to make a diner's experience memorable.

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Retailer with the Highest Regard For Customer Service

Retailer, whose emphasis on and passion for premier customer service is borne out of its focus on detailed employee and product knowledge training, is experienced by the traveler thanks to the execution of its principles through all levels of onsite staff.

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Best DBE Operator

An ACDBE-certified business that has shown excellence in its operations and has proven to be a valuable and involved partner.

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Best Franchise Brand

This brand is recognized for how it resonates with travelers, its ability to remain on trend, and its faithful adherence to standards and quality with its airport franchisees.

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Best Innovation

This technological innovation has contributed to enhancing a consumer's dining, shopping and/or travel experience.

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Best Passenger Services

These non-food, non-retail units excel in providing various comforts and amenities to travelers.

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Airport with the Best Customer Service

This airport focuses greatly on creating a culture of customer service through its efforts in training staff, communicating initiatives to its tenants and maintaining adherence to its mission.

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Airport with the Best Program Design

This airport features an engaging and visually stunning environment that exceptionally blends flow and function with a design that distinguishes it from all others.

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Airport with the Best Management Team

The collective efforts and talents of the commercial management staff has resulted in a best-in-class airport program.

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Airport with the Best Overall Program

This airport excels in providing an array of options in their food, retail, and services program that satisfies the needs and tastes of various travelers.

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