Agenda

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Agenda

Day Three, Wednesday, March 14, 2018
7:30 a.m. - 5:00 p.m.

Gatlin 2 Registration

Registration Desks Open

Registration Desk & Lanyards Sponsored By: Delaware North
Attendee Book Sponsored By: NewsLink Group
Registration Bags Sponsored By: Hudson Group
Hotel Keys Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Online Registration Sponsored By: Marshall Retail Group

7:30 a.m. - 8:30 a.m.

Gatlin B/C

Breakfast And Networking In The Experience Hall

Breakfast Sponsored By: Horizon Retail Construction, Inc.
Official Coffee Sponsor: The Coffee Bean & Tea Leaf

8:45 a.m. - 9:00 a.m.

Gatlin D

Opening Remarks
9:00 a.m. - 10:00 a.m.

Session 5
Gatlin D

Keynote Address

Today's travelers are seeking a relationship with the brands and airports with which they interact in their journey, and it's up to those brands and airports to start the conversation. Brian Carter, a best-selling author, speaker and digital marketing executive, is an expert in customer engagement. He'll reveal how to get travelers to pay attention, to engage with your airport or brand and to follow through with long-term loyalty.

9:00 a.m. - 10:00 a.m.

Back of the Experience Hall

ARN 2019 Experience Hall Sales Office Hours

Get a jump on 2019! Meet with Biz Dev Lead Mel Montes to select your ARN Experience Hall exhibit space, view sponsorship offerings and explore ways to maximize brand presence.

10:00 a.m. - 11:00 a.m.

Gatlin B/C

Refreshment And Networking Break In The Experience Hall

Break Sponsored By: Sugar Foods Corp.
Official Coffee Sponsor: The Coffee Bean & Tea Leaf

11:00 a.m. - 12:00 p.m.

Session 6
Gatlin D

The Food & Beverage Evolution

Technology and design are constantly driving changes at restaurants and bars, both on the street and in airports. Our panel of experts will look to the future to see what's taking place on the street that might drive sales and innovation in an airport setting.

Speakers: Andrew Freeman, founder and partner, af&co; Aman Narang, president and co-founder, Toast; Lionel Ohayon, CEO and founder iCrave Design

12:00 p.m. - 1:30 p.m.

Gatlin B/C

Lunch In The Experience Hall

Lunch Sponsored By: Concessions International LLC

1:00 p.m. - 2:00 p.m.

Back of the Experience Hall

ARN 2019 Experience Hall Sales Office Hours

Get a jump on 2019! Meet with Biz Dev Lead Mel Montes to select your ARN Experience Hall exhibit space, view sponsorship offerings and explore ways to maximize brand presence.

1:30 p.m. - 2:30 p.m.

Session 7
Gatlin D

A New Retail Roadmap

International airports are coming up with creative ways to incorporate new design and local elements into their retail programs. Find out how those venues are bringing their programs to life, how street trends are changing strategies and how technology is complementing the customer experience.

Moderator: Scott Van Horn, senior business manager of airport dining and retail, Port of Seattle

Speakers: Katherine Cullen, director of retail and consumer insights, National Retail Federation; Susan Stiene, president, Optimas Management Group

2:30 p.m. - 3:15 p.m.

Gatlin B/C

Refreshment And Networking Break In The Experience Hall

Sponsored By: PepsiCo

3:15 p.m. - 4:30 p.m.

Session 8
Gatlin D

Project: Airport

Changing terminal financing methods, evolving customer service expectations, technological advancements and other factors are shaping the way airports and airport offerings are conceived. Join us for this Ted Talk-style session on what lies ahead for airports and how best to adapt to the changes and tap into the opportunities that are sure to emerge.

Moderator: Christina Cassotis, CEO, Allegheny County Airport Authority

Speakers: Mathieu Blondel, partner and global head of Arthur D. Little Aviation Competence Center; Diogenis Papiomytis, director of commercial aviation, Frost & Sullivan; Ty Osbaugh, principal and director of aviation and transportation, Gensler

4:30 p.m. – 6:00 p.m.

Gatlin B/C

Experience Hall Happy Hour

Sponsored By: Areas USA

8:00 p.m. Speakers' Dinner (Invitation Only)

Sponsored By: SSP America